Recipient Rights

• To services suited to their condition, provided in the least restrictive setting which is appropriate and available.
• To a safe, sanitary, humane treatment environment.
• To be free from abuse and/or neglect.
• To an individualized treatment plan, developed through a person centered process.

Complaints:

• ALL consumers have the right to file a complaint without fear of retaliation.
• If a Provider/Home staff is given a complaint by a resident, it must be forwarded to the BHPi ORR immediately. (By fax or mail)
• Providers must have complaint forms available for residents.
• Residents can call the BHPi ORR anytime they wish to file a complaint.

Incident Reports:

• Incident Reports document any unusual events.
• Incidents include anything that disrupts the normal routine or program.
• All staff involved in or witnessing the incident must fill out an Incident Report.
• Incident reports must be submitted within 24 hours of the incident to the BHPi Office of Recipient Rights.

Contact the BHPi ORR:
ORR Main Number: 313-656-0059
Fax Number: 313-656-2593

Recipient Rights is mandated by Chapter 7 & 7a of the Michigan Mental Health Code.